BIRTHDAY PARTY FAQ

  • How long is a birthday party?

    2 hours of exclusive playspace access, including eating and play time. The time includes set up and breakdown of any additional decor you may bring in.

  • How many kids and adults are included in the birthday packages?

    Each package includes up to 12 kids including Birthday Child and 40 adults. Each additional child for the Star Package is $28 up to a maximum of 28 kids. Each additional child for the Super Star Package is $35 up to a maximum of 28 kids. The additional child fee covers their entry and includes a personal pizza, juice, water, birthday cupcake and goodie bag and if you select the Super Star Package, it also includes the themed favor on the table.

  • Is my party private or will my guests share the playspace and party room with guests from other parties?

    Your party is 100% private. There will not be any other people from any other parties in the entire playspace or party room while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.

  • Can I add an extra hour to the party?

    You can add the extra hour only for the last time slot of the day. Once you book online, please email us at birthdays@twinkleplayspace.com to add the extra hour/time. Subject to availability.

  • Is alcohol allowed at Twinkle?

    No, for safety and liability reasons, no alcohol is allowed on the premises at any time.

  • How does a typical party run?

    The first hour is open play in the party space. Then we open up the party room with a small presentation and serve your guests with personal pizzas, juice and water. They will also receive themed favors when they sit down in the Super Star package only. A half hour before the party ends, we call all the kids back into the room to sing happy birthday to your child and every child will get a birthday cupcake to enjoy! When it’s time to leave, our staff will hand out goody bags at the lobby as they exit!

  • What is required of my guests upon entry?

    A responsible adult must accompany each child and must sign a waiver HERE for each child under 18 entering the Twinkle facility. No exceptions. Twinkle has the right to refuse entry if one of your guests does not sign a waiver. All guests must wear socks to enter the playspace.

  • What time should my guests and I arrive for my party?

    You should arrive no more than 5 - 10 minutes before your scheduled party time and your guests should arrive promptly at the designated time. Please do not arrive too early as we will be thoroughly sanitizing the space and cleaning up from the previous party and will not be able to let anyone in until we have completed the cleaning.

  • Is a deposit required to book the party?

    A $400 non-refundable deposit is required to reserve your party. This is applied to your balance. The balance of the base package is due 2 days before the event and any add-ons are due and payable the day before your party.

  • If I choose the Star Package/Superstar Package when I book, can I upgrade/downgrade later?

    Yes! You can make changes to your package choice, theme, color (star package only), head count, food add-ons up to 2 weeks before your party date. Entertainment has to be booked as soon as possible to ensure availability.

  • What additional charges are there on top of the package price listed?

    A 10% mandatory gratuity is added to all parties on the base package price. Additionally, all prices mentioned in the package pricing do not include sales tax. A NY sales tax of 8.875% will be added to your bill.

  • Will there be a staff member available to assist me in the party room?

    Yes, there will be staff members available to assist you in the party room.

  • What assistance do you provide in the party room and the playspace?

    Our staff will be picking up items, tidying up the playspace and cleaning and sanitizing during the party. We will set up the party room with our themed decor and any items you might have brought such as additional decor (arranged in advance). We will take care of the birthday presents for the guest of honor and collect them at the front desk when your guests check-in. During your time in the party room, we will be there to provide more supplies or drinks for the kids, take care of spills, and check in with you from time to time to see if you need anything else.

  • When should I order food for our party? When do I give the final head count for kids and adults?

    We’ll call you 10 - 12 days prior to your party to confirm your head count. At that time, you’ll have an opportunity to order pizza, sandwiches, beverages, add additional kids, and other party options if you haven’t already. Click HERE for the menu.

  • Can I bring in outside food?

    No outside food is permitted at this time. However, you can bring in your own birthday cake. There is a $20 cake cutting fee, which can be waived if you bring in your own plates and forks for it. We will still cut and serve it for you. Please let us know in advance if you plan to bring a cake. Please note all packages already include birthday cupcakes for each child, so most people bring in a cake to serve the adults attending the party, to supplement the children’s servings or to serve as a decorative piece. All cupcakes in our packages are served on a cupcake stand with candles and sparklers provided by us. Super Star packages have themed cupcake stands included in the package.

  • Can I bring in my own cake?

    Yes, you can bring in your own birthday cake. There is a $20 cake cutting fee, which can be waived if you bring in your own plates and utensils for it (we will still provide plates and utensils for the food ordered through our catering menu). We will still cut and serve it for you. Please let us know in advance if you plan to bring a cake. Please note all packages already include birthday cupcakes for each child, so most people bring in a cake to serve the adults attending the party, to supplement the children’s servings or to serve as a decorative piece. All cupcakes in our packages are served on a cupcake stand with candles and sparklers provided by us. Super Star packages have themed cupcake stands included in the package.

  • Can I bring my own goodie bags or add to my goodie bags and/or bring in balloons?

    You can add any items you’d like to the goodie bags and our staff will be happy to add them to the goodie bags on the day of the party. You can bring in your own balloons if you prefer. We no longer carry helium due to a supply shortage, but we do provide an air-only balloon alternative.

  • Can I use my own decorations and/or paper products in the party room?

    For a Star Package, you are allowed to bring your own paper products, small centerpieces and balloons only. For the Super Star package, you can add other outside decor, but additional fees may apply depending on the extent of the decor. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string or confetti. Piñatas are not allowed. DESSERT TABLES – Dessert tables are allowed with a $60 fee and ADVANCED NOTICE. We can provide a backdrop stand to hold your backdrop upon request for a $15 rental fee. Our backdrop stand holds a backdrop of up to 10 feet wide by 8.5 feet high. If you have more intricate items to set up that need our staff, there may be an extra charge.

  • What if I want to do a custom theme or a theme you don't have?

    We recommend choosing the Star Package with the 2-3 colors that match your theme and then bringing your own themed items to enhance it to make it your own. Some examples of items to create your own theme are: themed plates, easy to set up decor/centerpieces, themed balloons, themed favors and goody bags.

  • What if I am late for my scheduled party time? What if my Guests are late?

    We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the playspace and, possibly, the party room.

  • Are infants and older children included in my head count?

    The head count only includes guests who you would want to receive the personal pizza, juice, water, birthday cupcake, goody bag and have a seat at the table. If they’re infants and/or children that are much older, who do not require these items, then they will be counted in the adult head count. Please note for private parties only, we do allow older children into the playspace, but they will still need a waiver signed by their legal guardian/parent.

  • Can I add an entertainer from your list of options or bring my own entertainer/photographer?

    See our entertainer list HERE. Entertainers from our options can be added on with a 1 month minimum notice. A $100 deposit is required for each entertainer and the entertainer must be available on the date requested. If you want to bring in your own entertainer or photographer, you can, but advanced notice is required and they must sign a waiver form.

  • Can I have children older than 6 at my birthday party?

    Yes! For private parties only, we do allow older children into the playspace, but they will still need a waiver signed by their legal guardian/parent. However, the birthday child must be celebrating their 6th birthday and any birthday under 6 years old.

  • What is the maximum age for a birthday child that we can celebrate at Twinkle?

    The birthday child must be celebrating at maximum their 6th birthday. No exceptions.

  • Where is your catered food from?

    We believe in supporting local businesses and we’ve partnered with the best in the neighborhood. Our pizza is from Tony’s Pizza on Graham Avenue, our sandwiches and entrees are made by Anthony & Son Panini Shoppe and our cupcakes are made by Brooklyn Cupcakes. Pizzas are 10” personal pies for each child. Cupcakes are vanilla or chocolate with buttercream frosting and rainbow sprinkles.

  • Can I tour the space before I book a Birthday Party?

    Yes! Tours are available to all guests interested in hosting a private vent with us. Tours are available Monday - Friday 10:30am to 4:30pm. Saturday & Sunday 9am to 10am. Please reach out via email or phone call with any questions.